Conflict coaching is generally used after one or both of the parties have tried all options, they can think of in order to resolve the conflict but have failed. The conflict prevails. It is also used in situations where one of the parties feel emotionally unable to initiate a fruitful conflict resolution conversation with the other party or simply feels he or she lacks the necessary skills.
In such circumstances, the conflict coach will be the confidential listener, facilitating the coachee to see the conflict from other perspectives, identifying new options, and come up with a plan of action to resolve the conflict. At times, the coachee is also helped to understand her own reactions, feelings and needs better. Finally, the coach can assist the coachee rehearse a conflict resolution conversation with the other party.
Conflict coaching can take place face-to-face as well as online via MS Teams, Zoom etc.
Mediation is an alternative dispute resolution methodology that unlike a more traditional juridical approach to conflict resolution seeks to help both or all parties obtain their goals. Thus, not creating a winner and a looser. It is not trying to identify who is right and who is wrong, and guilt, shame and punishment are not key concepts in mediation.
Mediation is a voluntary and confidential conflict resolution methodology where an impartial third party assist the conflict parties identifying and negotiating their own solutions through a structured process. It generally aims at the parties both finding concrete and practical solutions to disagreements and challenges as well as repairing damaged emotional relations between them. Building bridges over divides.
Ideas2action mediates between individuals and groups, in workplaces, housing areas and in families. Methodologically we generally take a facilitative approach to mediation but are also inspired by narrative mediation. When relevant we also combine mediation with other conflict resolutions activities like individual conflict coaching, developing a workplace’s code of conduct regarding conflict resolution and more.